FAQs

Frequently Asked Questions

About Happy Senses

What makes Happy Senses products special?

We bring together beautiful colours, irresistibly soft textures and thoughtful sensory design to make everyday comfort feel a little more luxurious.

Our range includes weighted throws and cushions, alongside our glowing Furry Delights. Whether you’re creating a cosy lounging spot, adding personality to your space or choosing a thoughtful gift, our products invite you to pause and enjoy the moment.

Where are your products made?

Our weighted products are handcrafted in Sydney, Australia, with carefully selected fabrics and attention to the details you can see and feel.

Orders are dispatched from our Sydney warehouse.

Ordering & Production

Are your products made to order?

Our weighted products are made to order. Please check the individual listing for available colours, sizes, weights and any product-specific details.

Furry Delights are generally ready to dispatch sooner, while personalised versions require additional preparation.

How long will my order take to make?

Our usual preparation times are:

Standard Furry Delights: Generally ready to dispatch within 24 hours on business days.
Weighted products: Generally ready to dispatch within 1–3 business days.
Personalised Furry Delights: Please check the product listing or contact us for the current preparation time.

These estimates cover preparation only. Shipping time is additional, and busy periods or larger orders may take longer.

Can you help if I need something by a particular date?

Please contact us before ordering with the product you’re interested in, your delivery postcode and the date you need it.

We’ll let you know what’s achievable. We’ll always do our best to help, but delivery by a particular date cannot be guaranteed unless expressly confirmed.

Can I change my order after placing it?

As products may move into production or dispatch quickly, changes aren’t always possible. Please check your product selection, delivery address and any personalisation carefully before completing checkout.

Shipping & Delivery

Where do you ship?

We ship throughout Australia and internationally from Sydney, NSW. Available delivery destinations and shipping options are shown at checkout.

How much is shipping within Australia?

Standard shipping is $15 per order Australia-wide.

Australia Post standard delivery generally takes 2–8 business days after dispatch, depending on your location. Regional and remote deliveries may take longer.

How much is international shipping?

International shipping starts from AUD $24.95, with the final cost calculated at checkout according to your destination and order.

Australia Post International delivery generally takes 6–14 business days after dispatch. Customs processing and local delivery conditions may extend this timeframe.

Will I need to pay international duties or taxes?

Depending on your country’s import rules, duties, taxes or handling fees may apply. Unless expressly included at checkout, these charges are the recipient’s responsibility.

Please check your local requirements before ordering.

What if my order is delayed or arrives damaged?

If your delivery hasn’t arrived within the estimated timeframe, contact us with your order number so we can help investigate.

If it arrives damaged, please keep the packaging and contact us promptly with a description and, where possible, photographs of the item and packaging.

Payments, Quotes & Invoices

What payment methods do you accept?

We accept credit and debit cards, PayPal and Afterpay through our secure checkout. Available options are displayed when you pay.

If you’d prefer to pay by direct deposit, please contact us to arrange an invoice.

Can you provide a quote or invoice?

Yes. We can prepare quotes and invoices for individuals, schools, organisations and service providers.

Please send us:

The products and quantities you’d like.
Your delivery address.
The name or organisation the quote should be addressed to.
Any required billing details or purchase order reference.

For online purchases, your invoice or receipt is sent to the email address provided at checkout.

Can I purchase using NDIS funding?

NDIS funding eligibility depends on the specific item, your disability-related needs and your plan. A sensory product is not automatically eligible because it is described as sensory or recommended by a provider.

Before ordering, check with your plan manager or NDIS contact that the particular purchase is permitted.

We can provide a quote or invoice, but this does not guarantee funding approval or reimbursement.

Weighted Throws & Cushions

What is a weighted product?

A weighted product contains added filling to create a more substantial feeling than a regular blanket or cushion.

Our weighted throws contain micro glass beads distributed across individually sewn compartments. This helps spread the weight evenly and limits movement of the filling.

What does the weight feel like?

Distributed weight provides pressure against the body, sometimes described as a gently held or grounding feeling.

Some people enjoy this sensation while relaxing, reading or winding down. Others prefer lighter pressure or no added weight at all. Your comfort and sensory preferences should guide your choice.

What weight should I choose?

Check the individual listing for the available weight and size. There isn’t one ideal weight for everyone, and heavier does not necessarily mean better.

You must be able to move freely beneath the product and remove it easily and independently. Do not add extra weight simply to create stronger pressure.

If you’re unsure, ask an occupational therapist or treating health professional to help assess suitability.

Are weighted products suitable for children?

Weighted products are not suitable for babies or infants. For a child, seek advice from an occupational therapist or treating health professional before purchasing.

Colourful designs do not establish suitability for a particular age. Children must be supervised, able to remove the product independently, and must not use a weighted blanket overnight.

How should I use a weighted product safely?

Follow the product instructions and any individual professional advice.

Keep the head and neck uncovered.
Never use it to restrain someone, wrap them tightly or prevent movement.
Remove it if it causes discomfort

Furry Delights

What is a Furry Delight?

A Furry Delight is a soft, furry light that brings playful texture and a gentle glow to your space. It’s a colourful companion for your desk, bedside table or favourite cosy corner.

Check each listing for its particular features and inclusions.

How are Furry Delights powered?

Our current Furry Delights are USB-C rechargeable, and a charging cable is included.

Follow the supplied charging instructions and keep the charging port and electrical components dry.

Can I personalise my Furry Delight?

Yes—choose our personalised Furry Delight listing to add a name and make it your own.

Please check the spelling and capitalisation carefully before ordering. Your personalisation will be prepared using the details you submit, and changes may not be possible once production begins.

Can I wash my Furry Delight?

Furry Delights contain electrical components and must not be immersed, machine washed or tumble dried.

Switch off and disconnect from charging before gently surface cleaning the fur with a lightly damp cloth. Keep moisture away from the charging port and electrical components, and allow it to dry fully before use.

Caring for Weighted Products

How do I clean my weighted throw or cushion?

Always follow the care instructions supplied with your particular product.

For our washable faux fur weighted products:

Spot clean where possible, or gently hand wash in cold water with mild detergent.
If machine washing is permitted, use a cold, gentle cycle with detergent and fabric softener. Check that your machine can safely accommodate the product’s size and wet weight.
Do not use hot water, tumble dry, iron or apply direct heat.
Lay flat to air dry, supporting the weight evenly.
Allow the entire product to dry thoroughly before use or storage.

How do I keep the faux fur fluffy?

Once completely dry, gently fluff the fur with your fingers of soft brush. Longer-pile fabrics may benefit from a light brush with a soft brush.

Avoid vigorous brushing or pulling on decorative details.

Is the cover removable?

Our weighted throw and cushion inserts are secured within the outer cover, so the cover is not designed to be removed.

Returns & Product Support

Can I return something if I change my mind?

Please choose carefully. We do not offer change-of-mind returns or exchanges for made-to-order or personalised products, including an incorrect selection or personalisation submitted by the customer.

This does not affect your rights if a product is faulty, does not match its description or otherwise fails to meet Australian Consumer Law guarantees.

What if my product is faulty or incorrect?

Contact us with your order number, a description of the issue and photographs or a short video where helpful. We’ll assess the problem and arrange the appropriate solution.

Who pays return postage for a faulty product?

Where a fault is confirmed, we will cover reasonable return postage costs. Please keep your postage receipt.

Still need a hand?

Get in touch through our Contact page. Whether you’re comparing textures, checking an order or choosing a gift, we’re happy to help you find your kind of comfort.